Return & Refund Policy
Your satisfaction is our priority! If you’re not completely happy with your purchase, please take a moment to review our return and refund policy below.
1. Return Eligibility
- You can return items within 7 days of receiving your order.
- To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used items
- Gift cards
- Personalized or custom-made products
3. Return Process
- To start a return, please reach out through the help section on our website.
- Include your order number and a brief explanation for the return.
- Once your request is approved, you’ll receive detailed instructions on how to return your item.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.
5. Refunds
- After we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
- If approved, refunds will be processed back to your original payment method within 7-14 business days.
- Please note that shipping fees are non-refundable.
6. Exchanges
- We do not offer exchanges at this time. If you want a different item, please return the original item for a refund and place a new order.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 2 days of receiving your order to arrange for a replacement or refund.
8. Policy Changes
- We reserve the right to update this policy at any time. Any changes will take effect immediately upon posting on our website.
For any questions or further assistance regarding returns and refunds, please refer to the help section on our website. Thank you for choosing us!